Sometimes you have to cancel your stay, it can be due to illness, changed plans or other factors beyond our control. The rules for cancellations don’t have to be complicated, but there are variations and differences. If the reason for the cancellation is illness, we can require a certificate from a doctor.
Regular price- Not long weekends
When booking 1-2 guest rooms, this price/package can be canceled no later than 15.00 the day before arrival. No-show without cancellation or cancellation later than 15.00 means that full payment is charged for the first night’s stay.
When booking 3 or more guest rooms, this price/package can be canceled no later than 15.00 three days before the day of arrival. Non-arrival without cancellation or cancellation later than 15:00 three days before the day of arrival results in full payment being charged for the first night’s stay. A guest room can be canceled no later than 15.00 the day before arrival with a full refund.
Long weekends, Midsummer, Christmas, New Year’s Eve
During long weekends, advanced paymenat applies to all our packages. In case of cancellation no later than 4 weeks before arrival, you will get back the entire pre-paid booking cost. In case of cancellation later than 4 weeks before arrival, you will be charged 50% of the booking cost. If the cancellation takes place later than 2 weeks before arrival, you will be charged 75% of the booking cost. Sker avbokningen senare än 2 veckor innan ankomst debiteras Ni 75% av bokningskostnaden.
Cancellation during long weekends must be in writing.
An administration fee of SEK 250 is always charged upon cancellation.
Wedding’s or Private parties:
For weddings and larger events, advance payment applies. Can be canceled according to agreement and the cancellation rules you received when ordering. Otherwise, the following applies.
In case of cancellation no later than 4 weeks before arrival, you will get back the entire pre-paid booking cost. In case of cancellation later than 4 weeks before arrival, you will be charged 50% of the booking cost. If the cancellation occurs later than 2 weeks before arrival, you will be charged 75% of the booking cost.
Cancellation during long weekends must be in writing.
An administration fee of SEK 250 is always charged upon cancellation.
Dalhalla-package:
Free cancellation up to 7 days before arrival. Cancellation later applies to full payment. Your home insurance applies in most cases if you get sick and have to cancel later than 7 days before arrival. Contact your insurance company for more information.
Vasalopp-package:
Cancellation of starting place for the Vasaloppet must be canceled with Vasaloppet, booked transfer and number slip collection must be canceled at the hotel if you ordered these services in connection with your booking.
Flowers:
Cancellation of flowers must take place at least 3 days before arrival, no later than 3:00 p.m., no cancellation or cancellation later than 15.00 3 days before arrival means that full payment is charged for the flower bouquet.
For booking single days and not packages during long weekends, the following applies:
When booking 1-2 guest rooms, this price/package can be canceled 2 days before arrival. No-show without cancellation or cancellation later than 15.00 2 days before arrival means that full payment is charged for the first night’s stay.
Otherwise, we apply VISITA’s rules for hotels, see www.visita.se.
To stay in a hotel hotell
General conditions for groups and conference bookings